Kustomer drives the metrics that matter
0%
Rainbow Shops saw a 60% reduction in abandon rate within three weeks of switching from Salesforce to Kustomer.
0%
UNTUCKit saw a 25% overall improvement in efficiency and productivity since switching to Kustomer.
0%
SmugMug saw more than a 10% decrease in average replies per conversation after switching to Kustomer.
Why brands choose Kustomer over Salesforce
All your tools in one place
See it all at a glance
Merge customer data from all corners of the digital universe into one customer-centric command center.
Chronicle the journey
View the entire customer experience at a glance, with a single thread of all customer interactions displayed in an actionable timeline view.
All-in-one action
Quickly find, share, and act on information across your tech stack from a unified dashboard.
Easy to deploy, customize, and maintain
Customizable and configurable
Turnkey tools to set up channels, customize branding, configure sophisticated business rules, and integrate third-party platforms.
Visual editor
Visual bot builder to build and deploy CRM-powered bots across the customer journey.
Easy to use
No dedicated administrator, expensive consultants, or system integrators required.
Let conversations flow across all channels
Omnichannel communication
Support email, chat, social, SMS, and voice from a single interface.
Easily switch between channels
Seamlessly switch between channels to meet customers where they are.
Leverage customer data
Leverage historical customer data to orchestrate personalized engagement.
Fuel efficiency with AI, powered by CRM data
Process automation
Eliminate time-consuming tasks with powerful process automation.
Instant resolutions
Deliver instant resolution with frictionless self-service powered by CRM data.
Visual editor
Deploy bots across the customer journey using a visual bot builder.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity
vs.
Salesforce
Platform
Chat/Live support
91%
79%
Ease of setup
88%
74%
Voice
89%
81%
Ticket collaboration
92%
81%
Easy of use
88%
8.0
Customization
91%
82%
Email to case
92%
85%
Social integrations
86%
80%
Integration
90%
80%
Reporting
83%
80%
Generative AI
Text Generation
92%
63%
Text Summarization
92%
63%
Support Automation
Intelligent Routing
89%
81%
Transcripts
93%
83%
Self-Serve Support
86%
79%
All statistics based on user ratings from G2® help desk comparison: Kustomer vs. Salesforce Service Cloud
Plans
Entry Plan
Enterprise
$89
per user /
per month
per month
Professional
$115
per user /
per month
per month
Advanced Plan
Ultimate
$139
per user /
per month
per month
Enterprise
Unlisted
Resolution
Pricing starting at
75¢
per resolution
$1
per resolution
Market Fit
Majority customers are:
Enterprise
SMB
Top industry served:
B2C
e-commerce retail
B2B
software
Support & Ongoing Management
Deployment
Seamless
Fractured Setup
Team
Dedicated CX
Distant CX
System
User Friendly
Complex System
Enterprise ready, consumer focused
"For anyone considering Kustomer, I encourage you to connect with brands like UNTUCKit that use it, and also get to know some of the people at Kustomer. It’s a high-energy company with great people who are invested in your success."
Mike Vroom
Customer Service Director
